Refund Policy

Refund Policy for Just Eat Lanka Food App

1: Introduction and General Guidelines

Welcome to Just Eat Lanka's Refund Policy. We're committed to providing you with the best food delivery experience. If you're not satisfied with your order, we're here to help.

• Refund Eligibility: Refunds will be processed for orders that are cancelled before they are handed over to the delivery partner or restaurant.
• Refund Process: Refunds will be initiated within [timeframe, e.g., 24-48 hours] of receiving your cancellation request.
• Refund Method: Refunds will be made through the same payment method used for the order.

2: Specific Refund Scenarios

• Order Cancellation: If you cancel your order before it's handed over to the delivery partner or restaurant, you'll be eligible for a full refund.
• Food Quality Issues: If the food quality is not satisfactory, we'll work with the restaurant to resolve the issue. A refund or replacement may be offered, depending on the situation.
• Delivery Issues: If there's an issue with delivery, such as a delay or incorrect order, we'll do our best to resolve it. A refund or discount may be offered, depending on the situation.
• Payment Errors: If there's an issue with payment, such as a duplicate charge, we'll work with you to resolve it and provide a refund if necessary.

3: Contact Us and Important Details

• Contact Us: If you have any questions or concerns about our refund policy, please contact us at:
  • Email: MD@justeatlanka.com
  • Phone: +94 77 228 8290
  • Address: 16/1 Glenfall Rd, Nuwara Eliya 22200
• Important Details:
  • Refunds may take [timeframe, e.g., 3-5 business days] to reflect in your account, depending on your bank or payment provider.
  • Just Eat Lanka reserves the right to modify or update this refund policy at any time.